Privacy Policy

We collect data that you provide directly and data collected automatically when you use the website.

• Booking and contact data: name (if provided), phone number, WhatsApp messages, email address, pickup/drop-off details, date/time, passengers, luggage notes, and any messages you send.
• Technical data: IP address, device/browser information, pages visited, and basic analytics events (where enabled).

• To reply to your enquiries and confirm bookings.
• To provide the service (airport pickup, cruise transfer, long-distance trips, etc.).
• To communicate important updates (timing, meeting point details, changes).
• To improve our website and services through aggregated analytics (where enabled).
• To comply with legal obligations when applicable.

We process personal data under one or more of the following legal bases:

• Contract / steps before a contract: to provide quotes and complete your requested transfer.
• Legitimate interests: to improve service quality, prevent abuse, and keep the website secure.
• Consent: where you choose to contact us via WhatsApp/email, or where cookies/analytics require consent.
• Legal obligation: where we must keep records or comply with applicable law.

Our website may use cookies and similar technologies to ensure basic functionality and (optionally) measure performance. If we use analytics tools (e.g., Google Analytics / Google Tag Manager), they may set cookies or collect usage data to help us understand website performance.

If a cookie banner is enabled, you can manage your preferences there. If you have questions, contact us at email@taxivanbarcelona.com.

We do not sell your personal data. We may share data only when necessary:

• Service providers: hosting, analytics, communication platforms (e.g., WhatsApp), and payment providers where relevant.
• Operational needs: sharing trip details with the assigned driver to complete the service.
• Legal reasons: if required by law or to protect our rights and safety.

Some providers (for example, messaging or analytics services) may process data outside the European Economic Area. Where applicable, we rely on appropriate safeguards (such as Standard Contractual Clauses) or other valid transfer mechanisms.

We keep personal data only as long as needed for booking management, customer support, accounting, and legal compliance. Retention periods vary by purpose and may be extended when required by law.

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure.

Depending on your location and applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion (where applicable)
• Object to or restrict certain processing
• Data portability (in certain cases)
• Withdraw consent (where processing is based on consent)
• File a complaint with a supervisory authority

To exercise your rights, contact us at email@taxivanbarcelona.com.

Our services are intended for adults. We do not knowingly collect personal data from children without appropriate consent.

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above.